While I am really excited about how the first quarter has turned out at KoMarketing Associates, there is always room for growth. As lead partner in our organization, 2011 has brought on a myriad of new challenges, from partnership development, to lease negotiation, to employee relations.
The most difficult but rewarding has certainly been the latter. While I’m no stranger to management, it is different when the buck truly does stop with me. To that end, here are three simple practices I’ve tried to put in place. I feeling is that they have lead to my success at being a better manager and leader for the organization.
Saying “Thank You”
I just found this timely article, which further cements the belief that the simple (and genuine) “Thank You” goes a long way in the workplace.
“If managers just increased their praise and recognition of one employee once a day for 21 business days in a row, six months later, those teams as opposed to control group had a 31% higher level of productivity.” (source)
I really do try to get a genuine “thank you” in the conversation at least a few extra times a day. It seems cliché to say this but saying “Thank you” works and people appreciate it. It also helps to lay the ground work for my next point.
Recognizing Hard Work
Everyone works pretty damn hard in our organization. It is a core value to our organization. Hard work has to be recognized and acknowledged, even when the results are not exactly what one expects.
I would rather have someone try their hardest and get half of something right then give up half-way through. The fact that people try their hardest and put all of their energy into the goals and objectives of the company is inspiring in itself. They make me work harder to grow the company and provide opportunity.
To that end, it is really important to recognize when people go the extra mile with their responsibilities. From buying people lunch to getting Red Sox tickets, there are little (and bigger) ways to show appreciation for hard work on a regular basis.
Knowing When to Admit Mistakes
Being able to acknowledge mistakes and own up to a bad decision or bad judgment is critical to the success of the company. I know I have been guilty in the past and I hope that I have conveyed this appropriately.
Growing a small organization has a unique sense of urgency and pressure. We all make mistakes. What’s key is to learn from them, move on, and look to avoid those same mistakes in the future.
While there certainly are many more challenges in managing a small business, I think I am correct in the assumption that simple efforts like these end up going a long way. It does not take a lot of time or energy to implement either, just continued awareness and recognition.
Most importantly, these ideas just make sense to me personally, regardless of the business impact.
What do you think? I’d love to hear your thoughts and opinions below.
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